Q: What are your minimum order quantities (MOQs)? 
A: The total order value must meet our MOV of £150, regardless of the order configuration.

Q: Do you offer volume discounts? 
A: No, we do not offer tiered pricing based on order quantities for online ordering. If you wish to order larger quantities please contact us to discuss.

Q: Can I mix products to meet minimum order requirements? 
A: Yes, as long as it meets our MOV of £150.

Q: What types of businesses do you serve? 
A: We supply delis, food halls, farm shops, healthfood stores, wine bars, restaurants, cafes, food service providers, convenience stores, fine food retailers, caterers, hamper companies and other independent food businesses throughout the UK.

Q: What payment methods do you accept? 
A: We accept all major credit/debit cards, PayPal, and bank transfers. Payment terms may be available for established customers.

Q: Do you charge for shipping? 
A: No, all shipping costs are included in your order. You'll see the total cost at checkout with no additional shipping charges.

Q: Where do you deliver? 
A: We deliver throughout the United Kingdom only - England, Scotland, Wales, and Northern Ireland. We do not ship internationally.

Q: What are your delivery timeframes? 
A: Standard delivery is next business day from order confirmation.

Q: What if I'm not available for delivery? 
A: Please ensure someone is available to receive your order during business hours. 

Q: Do you deliver to residential addresses? 
A: We primarily deliver to business addresses. Residential deliveries may be possible depending on order size and location - please contact us to confirm.

Q: How do I track my order? 
A: We do not provide tracking information as all orders are shipped based on next day delivery.

Q: What if there's an issue with my delivery? 
A: Contact us within 24 hours of delivery for any issues. We'll work quickly to resolve problems with damaged, missing, or incorrect items.

Q: Do you offer returns or exchanges? 
A: Returns are handled with on a case-by-case basis. 

Q: How can I contact customer service? 
A: Email us at contact@azouro.com or call +353 87 927 5369 during business hours. We aim to respond to all enquiries as quickly as possible.